Return Policy We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must:

• Be in the same condition as when you received it.

• Be unopened and unused, with all original packaging intact.

• Be accompanied by a receipt or proof of purchase.

Please note: Items that do not meet these criteria will not be accepted for return.

How to Initiate a Return To start a return, contact us at sales@epicurevin.shop. Once your return request is approved, you will receive instructions on how and where to send your package. Please send returns to the following address:

EpicureVin ApS
Birkegården 26B,
3500 Kirke Værløse,
Denmark

Items sent back without prior authorization will not be accepted.

Damaged or Defective Items Please inspect your order upon receipt and contact us immediately at sales@epicurevin.shop if your item is damaged, defective, or incorrect. We will work to resolve the issue promptly.

Non-Returnable Items The following items cannot be returned:

• Perishable goods (including wine and other food products)

• Custom or personalized items

• Items on sale or promotional discounts

Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If you have not received your refund after 15 business days from approval, please contact us at sales@epicurevin.shop.

European Union Consumer Rights As per EU regulations, you have the right to cancel your purchase within 14 days without providing a reason. To exercise this right, the item must be unopened, unused, and in its original packaging, accompanied by proof of purchase.